Privacy Policy

At Brass Surgico, your trust means everything to us. Just as we take great care in crafting and delivering precision surgical instruments, we take equal care in protecting the personal information you share with us. This Privacy Policy explains, in plain and honest language, what information we collect, why we collect it, and how we keep it safe. We’ve written it to be clear rather than complicated — because you deserve to know exactly how your data is handled.

Last updated: 26-Aug-2026

Who We Are

Brass Surgico is a Pakistan-based manufacturer and exporter of surgical, dental, and medical instruments, serving hospitals, distributors, and independent practitioners worldwide. We also operate through a registered UK Limited company to better serve our international customers. Whenever this policy mentions “we,” “us,” or “our,” it refers to Brass Surgico and its associated entities.

Information We Collect

We only collect the information we genuinely need to serve you well. Depending on how you interact with us, this may include:

Contact details such as your name, company name, email address, phone number, and shipping or billing address.
Order information including the products you purchase, order history, and delivery preferences.
Payment details necessary to process your transaction — though please note we do not store full banking or card information on our website; payments are handled through secure, verified channels.
Communication records such as emails, inquiries, or messages you send us, so we can respond and support you properly.
Website usage data like your IP address, browser type, and pages visited, gathered automatically to help us improve your experience.

How We Use Your Information

We use your information thoughtfully and only for legitimate purposes, including to:

Process and fulfill your orders accurately and on time.
Communicate with you about your order, inquiries, or support requests.
Arrange safe delivery through our shipping and courier partners.
Improve our products, website, and overall customer experience.
Send you updates, offers, or company news — but only if you’ve chosen to receive them.
Meet our legal, tax, and export-compliance obligations.

We will never sell your personal information to third parties. That’s a promise.

How We Share Your Information

Running a global business sometimes means sharing limited information with trusted partners — but only what’s necessary, and only with those who respect your privacy. These may include shipping and logistics providers, payment processors, and IT service providers who help us operate securely. Each of these partners is expected to handle your data responsibly and in line with applicable laws. We may also disclose information where required by law or to protect our legal rights.

International Data Transfers

Because we serve customers around the world and operate in both Pakistan and the United Kingdom, your information may be processed in countries other than your own. Wherever your data travels, we take reasonable steps to ensure it remains protected and handled with the same level of care described in this policy.

Data Security

We treat the security of your information with the seriousness it deserves. We use appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access. While no method of transmission over the internet can be guaranteed as completely secure, we continually work to safeguard your information and review our practices to keep them strong.

Your Rights & Choices

You are always in control of your personal information. Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request corrections to any inaccurate or incomplete information.
Ask us to delete your data where there’s no legal reason to keep it.
Object to or restrict certain uses of your information.
Withdraw consent for marketing communications at any time.

To exercise any of these rights, simply contact us using the details below — we’ll respond promptly and honestly.

Cookies

Like most websites, we use cookies and similar technologies to help our site function smoothly and to understand how visitors use it. You can manage or disable cookies through your browser settings at any time. Disabling them may affect certain features, but you’re always free to choose what suits you.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law, tax, and export regulations. When your data is no longer needed, we take care to delete or securely dispose of it.

Children’s Privacy

Our products and services are intended for businesses and professionals. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will promptly remove it.

Changes to This Policy

As our business grows and regulations evolve, we may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date at the top of this page. We encourage you to review it occasionally so you’re always informed about how we protect your information.