At Brass Surgico, our relationship with you doesn’t end when your order is delivered — in many ways, that’s where it truly begins. Every instrument we make is built to perform reliably in the hands of the professionals who depend on it, and we back that promise with a genuine commitment to stand behind our work. This page explains our warranty coverage and the services we provide to keep your instruments performing at their best, for as long as possible.

Last updated: 26-Aug-2026

Our Promise of Quality

Each Brass Surgico instrument is crafted from carefully selected materials and passes through detailed inspection before it leaves our facility. We take real pride in the precision and durability of what we make — and our warranty is our way of putting that pride into a promise. When you choose Brass Surgico, you’re not just buying an instrument; you’re gaining a partner who genuinely cares about the quality you hold in your hands.

What Our Warranty Covers

We guarantee our instruments against genuine defects in materials and workmanship. If an instrument develops a fault caused by a manufacturing defect under normal, intended use, we will repair or replace it at no additional cost to you. Our warranty reflects our confidence in our craftsmanship and our commitment to your complete satisfaction.

Coverage includes:

• Defects in materials used to manufacture the instrument.
• Faults in workmanship that affect the instrument’s proper function.
• Repair or replacement of the affected item, at our discretion, once verified.

What Our Warranty Does Not Cover

To keep our warranty fair and transparent, there are a few situations it doesn’t cover:

• Normal wear and tear from regular, everyday use.
• Damage caused by misuse, improper handling, or accidents.
• Improper cleaning, sterilization, or maintenance not in line with recommended standards.
• Alterations, modifications, or repairs carried out by unauthorized parties.
• Damage occurring after delivery due to mishandling or storage.

We’ll always review each case honestly and openly — if something falls outside the warranty, we’ll explain clearly why, and still do our best to help you find a solution.

Making a Warranty Claim

We’ve kept the process simple and stress-free. If you believe your instrument has a manufacturing defect, just follow these steps:

1. Contact our team with your order number and a description of the issue.
2. Share supporting details, such as clear photographs of the instrument, so we can assess it quickly.
3. Let us take it from there — once verified, we’ll arrange the repair or replacement and guide you through the next steps.

Our goal is always to resolve your claim promptly, fairly, and with the respect you deserve.

Repair & Maintenance Services

Beyond our warranty, we offer professional repair and maintenance services to help extend the life of your instruments. Whether it’s sharpening, realignment, or general servicing, our skilled craftsmen can restore many instruments to excellent working condition. If you have instruments that need attention — even outside the warranty period — reach out to us, and we’ll let you know how we can help and what to expect.

Custom & OEM Services

As a manufacturer and exporter, we also specialize in custom manufacturing and OEM services. If you need instruments made to specific designs, specifications, or branding, our team can work closely with you from concept to finished product. We’re always happy to discuss bespoke requirements and help bring your exact needs to life with the same care and precision we put into every product.

Guidance & Support

Choosing, using, and caring for surgical instruments properly makes a real difference to their performance and lifespan. Our team is always available to offer guidance — whether you have questions about instrument care, sterilization best practices, or selecting the right tools for your needs. We see this support as part of the service, not an extra.

Here for You

We believe true quality is proven not just in how an instrument is made, but in how a company stands behind it. If you ever have a question, a concern, or a request regarding your warranty or our services, we’re only a message away and genuinely glad to help.

Brass Surgico
Email: info@brasssurgico.com
Phone: +92 346 6053424
Address: Muhammad Pura – Paris Road, Sialkot 51310, Pakistan

Your trust is the foundation of everything we do — and we’re committed to earning it, order after order.